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Shipping & Returns

Shipped Priority to give you the fastest possible delivery.

Please keep in mind Covid-19 delays.

Covid-19 Notice

Due to Covid-19 there may be slight delays to your shipment. We will do our best to process your order in a very timely manner, but after it leaves our facility there may be unknowns that the shipper may face. Khalm™ thanks you in advance for your patience. As always communicate with us at help@khalmskincare.com.

Risk Free Return Policy

At Khalmwill gladly accept returns of unopened and unused product indefinitely, but we hope that you will give it a try. If after using our products for 30 days and you are unsatisfied for any reason, you are welcome to return any unused portion of the product for a full refund within 60 days of purchase.

How to Complete Your Return

Pack up the items in the shipping box (ideal will be the box that was mailed to you).
Include a copy of your packaging slip with your return. If you don't have a packing slip, please include the following information with your return:

  • Full Name
  • Email Address
  • Telephone number
  • Khalm's order confirmation number
  • A reason for return

Refunds 

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item and are processing your refund. The refund will automatically be applied to your credit card or original method of payment within 7 days.

If you've been notified that you're receiving a refund, but it has been more than 7 business days since the notice has been issued, please contact your bank. There is often a processing time before the refund is posted to your account.

If you have additional questions, please contact us at help@khalmskincare.com

Exchanges (if applicable)

We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at help@khalmskincare.com for further instructions.

Shipping

To return your product, you should mail your product to:

KCG Industries, LLC DBA Khalm™
2100 Park Avenue #681035
Park City, Utah 84068

We will pay for the shipping to return the product. Please email us at help@khalmskincare.com for further instructions. 

We reserve the right to change and update our return and shipping policy from time to time as needs of the business warrant.

Please contact help@khalmskincare.com with any questions. Thank you.